Former DPC (Direct Primary Care) Patient Records from

Feb 2016-Nov 2020

Requesting Medical Records FAQs

How will I, or another medical provider get my medical records?

We have transferred the files to a medical records company that is helping our clinic going forward for all DPC patients from 2016-2020.  See button at bottom of page for button to request.

Will I be able to get them from the clinic directly?

No, all records are stored with this medical records company.

Why can’t I get them from the clinic directly?

Accessibility. Efficiency. Avoiding delay. Long term storage ability.

First accessibility. We want this to be easy and available within the Ohio required statutes of keeping medical records. Once those years expire, the charting is destroyed — forever, unobtainable. This is routine policy.

Second, hundreds of pages…. HUNDREDS of pages that fax machines do NOT like, nor do doctor’s offices like having their fax machine jammed up for hours for 1 patient’s chart.

We know — we have experience in how much this takes — time, paper, and ink. A lot.

Third, avoiding delay. The mass amount of records needed to be sent is humanly impossible with a simple fax machine, and will create delay. This is why our clinic has actually invested in this for our DPC patients — to avoid this.

Please note, all records have been sent to the company.

Will it cost anything?

First, we have invested in this process to help you so that you only need to cover the $25 payable to the medical records company. This is very affordable compared to what our clinic or they could charge — see this Ohio code link. It could cost well over $100s based on the amount of charting history our clinic has — but we worked hard to find an affordable way.

If we had chosen to print the records, we would have been forced to charge and collect the medical records fees as noted in the above link. We have more charting given the high amount of communication patients have had with the clinic. Very expensive. Not the goal for you.

Also, remember Dr. Bartlett has always sent you much of your record over the course of treatment: labs, imaging, etc — so quick search in your own email folders will get you much information already in your hands.

How will I get my records?

After the medical records company determines the appropriateness of request in HIPAA compliant manner, the requester will have option of choice of using a secure downloadable link, or have a CD mailed to the requestor. Please note their methods of release, and type of records (paper, digital, etc) could change over the years.

When will I get my records?

This should happen within 7-10 days of request from the medical records company.

My records were requested and I have questions about receiving them, who should I contact?

You should call the medical records company directly. Their info is below.

Desert River Solutions LLC
600 W. Ray Rd. Ste C-2
Chandler, AZ 85225


Phone: 480-717-1385
Fax: 520-214-0068

What if I need the records in a few years?

Once the link is live, please bookmark this page forever for your future needs in the years to come.

Will the clinic know if I requested records?

Yes, from time to time Dr. Bartlett may check in with the company to check on the progress.